Contact Us — Genbu Health

      Genbu Health builds an AI-powered patient outreach platform for health plans and provider groups. This page describes what we offer and how to reach us with any question, problem, issue, or complaint.
    

What We Offer

Genbu Health provides an AI voice platform for healthcare patient outreach. On behalf of health plans and provider groups, the platform places automated, natural-language phone calls to close care gaps, coordinate provider scheduling, and deliver patient follow-up. Our capabilities include:

Real-time conversational AI patient outreach calls, including multilingual support
Provider scheduling and appointment coordination
Patient follow-up calls
FHIR-compatible data ingestion for integration with existing health plan and EHR systems

Contact Us About Problems, Issues, or Complaints

If you have a question, are experiencing a problem with our service, or wish to raise an issue or file a complaint, please contact our support team by email. We review all inbound requests and will respond as promptly as we are able.

Customer Support

For service questions, problems, issues, or complaints:

Email: support@genbuhealth.com

Mail: Genbu Health, 100 N. Barranca St, Unit 7068, West Covina, CA 91791, USA

To protect your privacy, please do not include health information or other sensitive personal details in general inquiries.

Specialized Requests

Some requests have dedicated channels:

For privacy-related requests, questions, or complaints, see our Privacy Policy.
For HIPAA-related inquiries, breach reports, BAA requests, or to reach our Privacy Officer, see our HIPAA Policy.
You also have the right to file a HIPAA complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR), at hhs.gov/ocr/complaints.