Genbu Health ("Company," "we," "us," or "our") is a healthcare technology company incorporated in California. We provide an AI-powered patient outreach platform to health plans, provider groups, and other healthcare organizations. Our principal place of business is in California.
For questions about this Privacy Policy, contact us at privacy@genbuhealth.com.
From website visitors (genbuhealth.com):
From business customers and their authorized users:
Protected Health Information (PHI): Our platform processes PHI on behalf of our healthcare customers under the terms of a Business Associate Agreement (BAA). PHI is governed by our HIPAA Policy and applicable federal and state law — not by this general Privacy Policy. See our HIPAA Policy for details.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We do not use your information for advertising or behavioral profiling.
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information.
Your California privacy rights include:
To exercise these rights, contact us at privacy@genbuhealth.com. We will respond within 45 days as required by law.
This website (genbuhealth.com) uses only essential technical cookies necessary for basic website operation. We do not use advertising cookies, cross-site tracking cookies, or behavioral analytics cookies.
We use Google Fonts, a service provided by Google LLC, to display typography. When your browser loads our website, it may make a request to Google's servers to load font files. Google's privacy policy governs any data collected in this process. You can learn more at policies.google.com/privacy.
Do Not Sell or Share My Personal Information: We do not sell or share your personal information as defined under the CCPA/CPRA. No opt-out mechanism is required at this time because no such selling or sharing occurs.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Website inquiry data is retained for up to 3 years. Account and platform data is retained for the duration of the customer relationship plus 7 years as required for healthcare regulatory compliance.
We implement administrative, physical, and technical safeguards appropriate to the sensitivity of the information we process. Our platform uses AES-256 encryption for data at rest and TLS 1.3 for data in transit. Access to personal information is restricted to authorized personnel on a need-to-know basis. We maintain detailed audit logs of all data access events.
We use third-party service providers who may process personal information on our behalf as data processors. All processors are bound by data processing agreements requiring them to process data only on our instructions and to maintain appropriate security measures. Key categories of processors include:
Our platform and website are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@genbuhealth.com.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or platform after changes are posted constitutes acceptance of the updated policy.
For privacy-related requests, questions, or complaints:
Email: privacy@genbuhealth.com
Mail: Genbu Health, Attn: Privacy Officer, 100 N. Barranca St, Unit 7068, West Covina, CA 91791, USA
We will respond to all requests within 45 days. For requests relating to Protected Health Information, please refer to our HIPAA Policy.