Health plans and provider groups use Genbu Health to reach patients who have missed critical screenings — at a fraction of the cost of medical assistants — after hours, in any language, without managing the AI themselves.
Any organization that needs to close HEDIS gaps and lacks the bandwidth — or budget — to do it with human staff alone.
HEDIS scores directly affect star ratings, CMS reimbursement, and competitive positioning. Genbu Health closes gaps at scale — reaching members who haven't had their preventive screenings, in their own language, on their schedule.
Medical groups and independent physician associations face the same HEDIS burden without health plan resources. Genbu Health scales patient outreach without adding headcount or overtime — at a cost medical assistants simply cannot match.
The entire outreach-to-appointment workflow is handled by the AI. Your staff reviews outcomes, not phone queues.
The AI calls the patient after hours or on weekends — whenever they're most likely to answer. It introduces itself as your care team's assistant and has a natural, empathetic conversation about the overdue screening.
Once the patient agrees, the AI calls the provider's office to book the appointment at a time the patient said they can attend — handling IVR systems, hold times, and scheduling staff.
After the appointment is booked, the AI calls the patient back to confirm the scheduled date and time, answer any questions, and reduce no-show rates before the appointment day.
Human MAs cost on average $24.58/hour before including benefits, management, and overtime ($30.73/hr fully loaded). Genbu Health costs just a fraction of that, less than the cost you pay to manage your human MAs. We will aggressively beat any competitor pricing.
Human medical assistants are limited in the number of calls they can make per day, meaning it takes them many many months to do just a fraction of the calls they need to make. Genbu Health can scale exponentially, calling all your patients within days, so you can close all of your hedis gaps now, not months to years later.
Most patients are unreachable during business hours. The AI calls evenings and weekends — when patients actually answer — without overtime costs or staffing headaches.
The U.S. is hugely multilingual and multi-cultural. The language and cultural barrier is a huge reason why human MAs close hedis gaps at a rate of sub 30%. Our AI communicates fluently in 78 languages and can switch dynamically between languages in the same call.
No recruiting, no training, no turnover, no sick days, no HR issues. Your team sets the outreach goal — the AI executes it and reports back with outcomes.
Building and maintaining a healthcare AI voice and intelligence stack requires specialized engineering, ongoing model tuning, HIPAA compliance infrastructure, and telephony expertise. Genbu Health handles all of it. You get the results.
Illustrative example · 73,000 gap closure calls/year
The AI detects the patient's language from their first utterance and responds immediately — with natural voice synthesis, not translated robotic speech. Mid-call language switching is handled without interruption. This matters enormously for health plans serving diverse urban populations.
Field-level PHI encryption at rest, TLS 1.3 in transit, full audit logs on every data access, and BAA available for covered entities and their business associates.
Real-time visibility into gap closure progress — calls made, outcomes, languages detected, appointments booked, and confirmation status per member and per measure.
Streaming speech recognition and parallel voice synthesis deliver natural conversation timing. Patients experience a real conversation — not the robotic pauses common in IVR systems.
Patient and provider data ingestion via FHIR-compliant data feeds. Integrates with existing health plan and EHR data exports without custom engineering work.
After calls, automated follow-ups via SMS or email reinforce appointment reminders and reduce no-shows — configurable per care goal and patient preference.
Low-cost AI-driven patient outreach to quickly close HEDIS gaps is the future of managed healthcare operations.
A practicing physician who designed, engineered, and deployed this entire platform independently — from the real-time AI voice pipeline to the HIPAA compliance layer. Genbu Health exists because the gap between clinical intent and patient follow-through is a technology problem, and one physician decided to fix it.
Every layer was designed with HIPAA in mind — not retrofitted after the fact.
Schedule a demo and watch the AI close a HEDIS gap in real time — a full patient call, provider scheduling, and confirmation, from your browser.
johnwu@genbuhealth.com